Customer Experience, Digital Experience & Customer Service News ...
WEBFor over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.. Today the CMSWire community consists of over 5 ...
What is a CMS and how modern platforms are different
WEBAug 28, 2024 · The Gist. What is a Content Management System? A deep dive into the definition of the content management system. Modern CMS features. Top CMS features include user-friendliness, responsive design ...
What Is Customer Experience (CX)? And Why It Matters
WEBJan 31, 2024 · View all. CSAT surveys, for instance, typically ask a customer to rate their satisfaction on a scale of 1 to 10, or by using a graphic scale with smiling, neutral and unhappy faces (like the one ...
The Amazon Effect: Reshaping Retail Realities - CMSWire.com
WEBNov 17, 2023 · The Gist. Industry transformation. The Amazon effect has revolutionized retail and ecommerce, elevating customer expectations for speed, convenience and personalized experiences.
A Look at 19 Enterprise Digital Asset Management Solutions
WEBJan 30, 2024 · Editor's Note: This article has been updated on January 30, 2024 to include new data and information. Online marketing is an essential tool for modern businesses.
Top 8 Customer Experience Courses and Certifications
WEBJun 10, 2024 · Explore the dynamic world of Customer Experience (CX) at CMSWire. Stay updated with the latest news, expert advice and in-depth analysis on customer-first marketing, commerce and digital ...
Mastering Customer Surveys: Your Guide to Actionable Insights
WEBOct 31, 2023 · The Gist. Strategic importance. Customer surveys are more than just feedback tools; they're strategic assets for brands. Design best practices. Survey design needs to be clear, focused, and mobile ...
The Untold Story of AI's 'Chatty' Evolution - CMSWire.com
WEBSep 1, 2023 · The Gist. Historical context. ELIZA, released in 1966, pioneered chatbot technology, using pattern-matching to simulate conversation and paving the way for future natural language systems.
Lessons Learned From Interviewing 50 B2B CMOs
WEBSep 5, 2024 · Unlock the secrets to building a B2B brand with insights from 50 top CMOs. Learn proven strategies and key lessons for B2B branding success.
Generative AI Timeline: 9 Decades of Notable Milestones
WEBJun 28, 2023 · The Gist. Back to the '40s? Generative AI has a long history with notable milestones from the 1940s to present, with significant contributions from researchers like Claude Shannon, Alan Turing and ...