Deepinder Goyal, who stepped into the shoes of a Zomato delivery agent for a day to better understand the hurdles faced by delivery partners, shared an update on social media platform X

Zomato CEO Deepinder Goyal went undercover as a delivery partner in Gurugram to understand staff conditions. He faced challenges at Ambience Mall but applauded later improvements after his comments went viral — including a new pickup point for delivery partners.

A video showed Zomato CEO Deepinder Goyal being denied entry to Ambience Mall in Gurgaon while he delivered food. Now, its owner has responded to the video.

The owner of Ambience Mall, Gurugram, took corrective action after Zomato CEO Deepinder Goyal shared his experience of picking up food from restaurants at the mall, where he alleged that he was stopped from using the lift while picking up the order.

Goyal’s initiative garnered significant attention on social media, with some users praising the hands-on approach, while others expressed hope that the experience would lead to meaningful improvements for delivery workers.

Bengaluru, which is frequently hailed as India's startup hub, is currently at the center of a heated discussion concerning its place in the ecosystem for entrepreneurs.

According to Goyal, he was barred from using the mall's main entrance and was directed to take the stairs to the third floor.

Hours later, in an update, Deepinder Goyal shared that responding to his post, Ambience Mall has created 'a comfortable online food delivery pick up point for all delivery partners'. 'I urge all the other mall owners to please do the same,

Zomato’s CEO Deepinder Goyal and his Mexican wife Grecia Muno geared up as delivery agents to deliver. On his second order at a Gurugram mall, the duo faced what delivery partners face regularly at gated societies,

Zomato CEO Deepinder Goyal decided to ride across Gurugram as a delivery executive. Apart from sharing photos with happy customers, he also shared how the agents are discriminated against at high-end places like malls.

Zomato CEO Deepinder Goyal and wife Grecia Munoz become delivery agents for a day, delighting customers with personal service and genuine interaction.